Privacy Policy

Djara (ABN 16 685 374 976) is an Australian body care brand. This Privacy Policy explains how we collect, use, and protect your personal information when you visit djara.com.au or purchase from us.

We take privacy seriously and handle your information with the same care we bring to everything else.

1. Information we collect

When you place an order or create an account, we collect:

Name, email address, phone number, and delivery address
Payment information (processed securely — we do not store card details)
Order history and communication preferences

When you browse our website, we may automatically collect:

Device type, browser, and IP address
Pages visited, time on site, and referring URL
Cookie data (see Section 6)

2. How we use your information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your purchase, including shipping updates
Send marketing communications where you have opted in (you can unsubscribe at any time)
Improve our website and customer experience
Meet our legal and regulatory obligations

We will not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Third-party services

We use a small number of trusted third-party platforms to operate our business:

Shopify — our e-commerce platform, which processes orders and stores customer data
Klaviyo — our email marketing platform, used to send communications where you have opted in
Shop (by Shopify) — if you check out using the Shop app, your payment credentials and order history may be stored by Shop on its own platform. Shop operates under its own terms and privacy policy, available at shop.app
Meta (Facebook/Instagram) and Google — for advertising and analytics, via pixel and tag technology

Each of these providers operates under their own privacy policies and security standards. We only share the minimum information required for them to perform their services.

If you opt out of marketing communications, your data will be retained for order and legal purposes only.

4. SMS communications

From time to time, we may offer SMS communications for order updates or marketing. We will only contact you by SMS where you have explicitly opted in. You can opt out at any time by replying STOP to any message we send.

5. Sharing your information

We may share your information with:

Shipping carriers and fulfilment partners, to deliver your order
Payment processors, to complete your transaction
Our technology providers, as described in Section 3
Government or regulatory bodies, where required by law

We do not disclose your personal information to any other third parties without your consent, except where required by law.

6. Cookies

Our website uses cookies — small files stored on your device — to improve your experience, remember preferences, and support our advertising and analytics.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.

7. Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website is secured with SSL encryption, and access to customer data is restricted to authorised personnel.

No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

8. Data retention

We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by Australian law. When your information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Your rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request that we delete your information, where legally permissible
Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at hello@djara.com.au. We will respond within a reasonable timeframe.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the 'Last updated' date at the top of this page. We encourage you to review this policy periodically.

11. Contact

For any questions or concerns about your privacy, please contact us:

Djara

customercare@djara.com.au