Privacy Policy

Privacy Policy

Last updated: 11 July 2026

Djara (ABN 16 685 374 976) is an Australian body care brand. This Privacy Policy explains how we collect, use, and protect your personal information when you visit djara.com.au or purchase from us.

We take privacy seriously and handle your information with the same care we bring to everything else.


1. Information we collect

When you place an order or create an account, we collect:

  • Name, email address, phone number, and delivery address
  • Payment information (processed securely — we do not store card details)
  • Order history and communication preferences


When you browse our website, we may automatically collect:

  • Device type, browser, and IP address
  • Pages visited, time on site, and referring URL
  • Cookie data (see Section 6)


2. How we use your information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your purchase, including shipping updates
  • Send marketing communications where you have opted in (you can unsubscribe at any time)
  • Improve our website and customer experience
  • Meet our legal and regulatory obligations


We will not sell, rent, or share your personal information with third parties for their own marketing purposes.


3. Third-party services

We use a small number of trusted third-party platforms to operate our business:

  • Shopify — our e-commerce platform, which processes orders and stores customer data
  • Klaviyo — our email and SMS marketing platform, used to send marketing and service communications where you have opted in.
  • Shop (by Shopify) — if you check out using the Shop app, your payment credentials and order history may be stored by Shop on its own platform. Shop operates under its own terms and privacy policy, available at shop.app
  • Meta (Facebook/Instagram) and Google — for advertising and analytics, via pixel and tag technology


Each of these providers operates under their own privacy policies and security standards. We only share the minimum information required for them to perform their services.

If you opt out of marketing communications, your data will be retained for order and legal purposes only.


4. SMS communications

From time to time, we may offer SMS communications for order updates and marketing. We will only contact you by SMS where you have expressly opted in. You can opt out at any time by replying STOP to any message we send.

If you choose to subscribe to our SMS communications, the SMS Terms of Service set out at the end of this Privacy Policy also apply.


5. Sharing your information

We may share your information with:

  • Shipping carriers and fulfilment partners, to deliver your order
  • Payment processors, to complete your transaction
  • Our technology providers, as described in Section 3
  • Government or regulatory bodies, where required by law


We do not disclose your personal information to any other third parties without your consent, except where required by law.


6. Cookies

Our website uses cookies — small files stored on your device — to improve your experience, remember preferences, and support our advertising and analytics.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.


7. Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website is secured with SSL encryption, and access to customer data is restricted to authorised personnel.

No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.


8. Data retention

We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by Australian law. When your information is no longer needed, we take reasonable steps to delete or de-identify it.


9. Your rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request that we delete your information, where legally permissible
  • Withdraw consent to marketing communications at any time


To exercise any of these rights, contact us at hello@djara.com.au. We will respond within a reasonable timeframe.


10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the 'Last updated' date at the top of this page. We encourage you to review this policy periodically.

 

11. SMS Terms of Service

These SMS Terms of Service ("SMS Terms") apply if you choose to subscribe to SMS communications from Djara Pty Ltd (ABN 16 685 374 976) ("Djara", "we", "our", or "us"). By opting in to receive SMS messages from us, you agree to these SMS Terms.

SMS communications

If you have provided your mobile number and expressly opted in, we may send you recurring SMS messages relating to:

  • Order updates and service notifications;

  • Promotional offers, product launches, and exclusive events;

  • Shopping reminders, including abandoned cart reminders where applicable.

Your consent to receive SMS marketing is voluntary and is not a condition of purchasing products from Djara.

Message frequency and charges

Message frequency will vary depending on your interactions with us.

Djara does not charge for SMS messages; however, your mobile carrier's standard message and data rates may apply. Please contact your mobile service provider if you have questions about your plan or applicable charges.

Opting out

You may unsubscribe from SMS marketing at any time by replying STOP to any SMS message we send.

Where available, you may also use any unsubscribe link included within the message.

Once you opt out, we will send a confirmation message and will no longer send you SMS marketing communications unless you choose to subscribe again.

Help and support

If you require assistance regarding our SMS service, please contact us at customercare@djara.com.au.

Changes to the SMS service

We may modify, suspend, or discontinue our SMS service, or update these SMS Terms, from time to time. Any updates will take effect when published on this page.

Delivery of messages

Delivery of SMS messages is subject to your mobile carrier and network availability. We cannot guarantee that SMS messages will always be delivered promptly or successfully and are not responsible for delays or failures in message delivery outside our reasonable control.

Your mobile number

You are responsible for providing and maintaining a valid mobile number. If your mobile number changes, you should update your details with us before continuing to use our SMS service.

Privacy

Your privacy is important to us. Information collected through our SMS communications is handled in accordance with this Privacy Policy, including the sections relating to the collection, use, storage, and protection of your personal information.

11. Contact

For any questions or concerns about your privacy, please contact us:

Djara

customercare@djara.com.au.