Shipping Policy

 

Djara ships to addresses within Australia only. All orders are dispatched from Victoria.

Dispatch

Orders are processed on weekdays (Mon-Fri), Djara will process and dispatch your order within 1-2 business days of receiving your order.

 

During peak periods — including sale events and the Christmas and New Year period — please allow additional time for dispatch. You will receive a shipping confirmation with tracking details once your order is on its way.

Shipping Policy

Djara currently ships to addresses within Australia only. All orders are dispatched from Victoria.

Dispatch

Orders are processed Monday to Friday, excluding Victorian public holidays.

We aim to process and dispatch all orders within 1–2 business days of receiving your order.

During busy periods, including promotional events and the Christmas and New Year period, dispatch times may be slightly longer. If there are any significant delays, we'll let you know as soon as possible.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.

Shipping Rates

All prices are in Australian dollars (AUD) and include GST.

Service	Estimated delivery	Cost
Standard (orders under $150)	3–8 business days	$12.95
Standard (orders $150 and over)	3–8 business days	Free
Express	2–3 business days	$19.95

Delivery timeframes are estimates provided by our shipping partners and are not guaranteed. While we will always do our best to assist, delays caused by shipping carriers or circumstances outside our reasonable control may occasionally occur.

Tracking Your Order

Once your order has been dispatched, you'll receive an email containing your tracking information.

If you haven't received your shipping confirmation within 2 business days of placing your order, please contact us at hello@djara.com.au and we'll be happy to assist.

Lost or Damaged Parcels

If your order arrives damaged, appears to have been lost in transit, or hasn't arrived within the expected delivery timeframe, please contact us at hello@djara.com.au as soon as possible.

We'll work closely with the shipping carrier to investigate and resolve the issue as quickly as we can.

Delivery Address

Please ensure your delivery address is correct before completing your order.

Unfortunately, once an order has been dispatched, we're unable to change or redirect the delivery address.

If you choose to provide the shipping carrier with Authority to Leave, responsibility for the parcel passes to you once it has been delivered to the nominated location.

PO Boxes & Parcel Lockers

We can deliver to PO Boxes and Parcel Lockers via Australia Post.

Please note that deliveries to regional or remote areas may take longer than the estimated delivery timeframes shown above.

Click & Collect

Click & Collect is not currently available.

Questions

If you have any questions about your order or delivery, we'd be happy to help.

Email: hello@djara.com.au