Terms and Conditions

Terms and Conditions

Last updated: 31 August 2026

These Terms and Conditions apply to your use of the DJARA website and purchases made through our online store. By accessing our website or placing an order with us, you agree to these Terms and Conditions.

1. Orders & payment

All orders are subject to availability and acceptance.

We may refuse or cancel an order where reasonably necessary, including where a product is unavailable, incorrect pricing or product information has been displayed, payment cannot be processed, or we reasonably suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been received, we will provide a full refund for the cancelled item or order.

Payment must be made using one of the payment methods available at checkout. All transactions are processed in Australian dollars (AUD).

2. Pricing & GST

All prices displayed on our website are in Australian dollars (AUD) and include GST where applicable.

Prices may change from time to time. The price applicable to your purchase will be the price displayed when you place your order, subject to correction of genuine pricing or website errors.

Shipping charges, where applicable, are additional and will be displayed at checkout before you complete your purchase.

3. Shipping & delivery

Orders are dispatched from Victoria, Australia.

Available shipping destinations, shipping charges and estimated delivery timeframes are displayed on our website or at checkout.

We aim to dispatch orders within the timeframes stated on our website. Delivery estimates are provided as a guide only and may be affected by carrier delays, peak periods, weather events or other circumstances outside our reasonable control.

Please ensure your delivery address is complete and correct before placing your order. Additional delivery costs may apply where an order needs to be resent due to an incorrect or incomplete address supplied by the customer.

If your order appears to have been lost or is damaged during delivery, please contact hello@djara.com.au and we will investigate the issue and work with you to provide an appropriate resolution.

For further information on shipping options, costs and estimated timeframes, please refer to our Shipping Policy.

4. Returns, refunds & exchanges

Faulty, damaged or incorrect products

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If you receive a product that is damaged, defective, incorrect or not as described, please contact us as soon as possible at hello@djara.com.au. Where possible, please include your order number, a description of the issue and photographs so we can assess the issue and assist you promptly.

Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a replacement, refund or other remedy.

Change of mind

Due to the personal care nature of our products, DJARA does not accept returns, refunds or exchanges for change of mind, including where a customer has selected the incorrect product or fragrance.

This change-of-mind policy does not limit or exclude any rights you may have under Australian Consumer Law.

Promotional and gifted products

Products purchased on sale or as part of a promotional offer, and products received as a gift or gift with purchase, remain covered by applicable consumer guarantees under Australian Consumer Law.

They are not eligible for return or exchange for change of mind.

5. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable law that cannot lawfully be excluded.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and as provided by Australian Consumer Law.

6. Product information & use

We take reasonable care to ensure that product descriptions, ingredient lists, photographs and other product information displayed on our website are accurate and up to date.

Slight variations in colour, appearance, texture or fragrance may occur due to the nature of ingredients used, manufacturing variations, photography or differences between screens. Minor variations of this nature do not necessarily constitute a product fault.

We may update product formulations, ingredients or packaging from time to time. Please refer to the product packaging you receive for the most current ingredient information and directions for use.

DJARA products are intended for external use unless otherwise stated. If you have known allergies or sensitivities, we recommend reviewing the full ingredient list before use. If irritation or an adverse reaction occurs, discontinue use and seek appropriate medical advice where necessary.

Information provided on our website is general in nature and is not intended to replace medical or professional health advice.

7. Promotions & discount codes

From time to time, DJARA may offer promotional codes, gifts with purchase, competitions, special offers or other promotions. Specific promotions may be subject to additional terms communicated at the time of the offer.

Unless otherwise stated, promotional codes cannot be exchanged for cash, applied retrospectively to an order already placed or combined with another promotional code.

Promotions may be subject to expiry dates, minimum spends, product exclusions, availability or other conditions stated with the offer.

We may amend or withdraw a promotion where reasonably necessary, including in the event of an error or circumstances outside our reasonable control. This does not affect orders already accepted or any rights you have under Australian Consumer Law.

8. Website information & availability

We take reasonable care to ensure the information on our website is accurate and current. However, errors may occasionally occur and products may become unavailable or sell out.

If a pricing, product information or inventory error affects an order you have placed, we will contact you as soon as reasonably possible and provide an appropriate resolution, which may include a refund.

We cannot guarantee that our website will always be available, uninterrupted or free from technical errors.

9. Intellectual property

Unless otherwise stated, all content on the DJARA website, including our brand name, logos, trademarks, product and fragrance names, photographs, graphics, written content, packaging designs and website design, is owned by or licensed to DJARA and protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, publish or commercially use our content without our prior written permission, except where permitted by law.

10. Third-party services

Our website may contain links to or integrate with services provided by third parties, including payment, delivery and technology providers.

Your use of third-party services may also be subject to the terms and privacy policies of those providers.

Information about how we collect, use and disclose personal information, including through third-party technology and analytics providers, is set out in our Privacy Policy.

11. Limitation of liability

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded or limited, including under Australian Consumer Law.

To the extent permitted by law, DJARA will not be liable for indirect or consequential loss arising from your use of our website or products where that loss was not reasonably foreseeable or was not caused by a breach by DJARA.

12. Governing law

These Terms and Conditions are governed by the laws of Victoria, Australia.

You and DJARA submit to the jurisdiction of the courts of Victoria and any courts entitled to hear appeals from those courts, subject to any rights you may have under applicable consumer law.

13. Changes to these Terms

We may update these Terms and Conditions from time to time to reflect changes to our business, website or applicable laws.

The Terms and Conditions that apply to your purchase are those published on our website at the time you place your order.

14. Contact

For any questions about these Terms and Conditions or an order, please contact:

DJARA
hello@djara.com.au